PRIVACY NOTICE AND INFORMATION ACCESS POLICY

PRIVACY NOTICE

As part of our day-to-day business we need to collect personal information from our customers and potential customers to ensure that we can meet their needs for a range of training services and provide them with information about our services.  Your privacy is important to us and it is our policy to respect the confidentiality of information and the privacy of individuals. This notice outlines how we manage your personal information supplied to us by you or a third party in connection with our provision of services to you or which we collect from your use of our services, our app(s) or website(s). It also details your rights in respect of our processing of your personal information.

Our privacy notice will be reviewed from time to time to take account of new obligations and technology, changes to our operations and practices and to make sure it remains appropriate to the changing environment. Any personal information we hold will always be governed by our latest privacy notice.

Excellence in Learning is a trading division of Quantum Jobs.Com Limited.  Any reference to us, our, we or Excellence in Learning in this privacy notice is a reference to Quantum Jobs.Com Limited.  Similarly, any reference to you, your or yours in this privacy notice is a reference to any of our clients and potential clients.

Quantum Jobs.Com Limited provides training services and other related business services primarily to organisations.  It is the data controller of your personal information in relation to those services.  The individual data controllers within the company may change from time to time in line with developments within the business.

WHAT KIND OF PERSONAL INFORMATION WE COLLECT

If you are an actual or potential customer, we may collect the following types of information about you:

• Your name, business email address, telephone, position, organisation and contact details, as well as information about the courses and other services of ours that you have used

We obtain this information in several ways.  These are through your use of our services or other dealings with us including through any of our websites, apps, sign up forms, customer service correspondence, webinars, subscribing and other sign up forms.  We may also collect this information about you from third parties either through bought-in or rented third party marketing lists or from publicly available printed and internet sources.

We may also keep records of your purchasing behaviour as a client, including a record of any courses and other services you may purchase from us or may consider purchasing.

We may also obtain information about you through your use of our websites and/or any the cookies on our websites or any apps by recording which pages you look at on our websites.

We may record any communications, electronic, by telephone, in person or otherwise, that we have with you in relation to the services we provide to you and our relationship with you. These recordings will be our sole property and will constitute evidence of the communications between us. Such telephone conversations may be recorded without the use of a warning tone or any other further notice.  Further, if you visit any of our offices or premises, we may have CCTV which would record your image.

TO WHOM WE MAY DISCLOSE YOUR PERSONAL INFORMATION

As part of using your personal information for the purposes set out above, we may disclose your information to:

• Other associated and related companies who may provide back office services or specialist advisers who have been contracted to provide us with administrative, IT, training, regulatory, compliance, insurance, research or other services
• The courts, tribunals and applicable regulatory authorities as agreed or authorised by law or by our agreement with you
• Anyone else who is authorised by you

Generally, we require that organisations outside of our company, who handle or obtain personal information, acknowledge the confidentiality of that information, undertake to respect any individual’s right to privacy and comply with the relevant data protection laws and this privacy notice.

Please note that the use of your personal information by external third parties, who act as data controllers of your personal information, is not covered by this privacy notice and is not subject to our privacy standards and procedures.  We suggest that you check the privacy practices and procedures of each third party before you use their websites or their other services.

HOW WE OBTAIN YOUR CONSENT

Where our use of your personal information requires your consent, such consent will be provided in accordance with the applicable customer agreement available on our website(s) or any other contract we may have agreed with you, or as may be set out in our communications with you from time to time.  If we rely on your consent as our legal basis for processing your personal information, you have the right to withdraw that consent at any time by contacting us, using the contact details set out in this privacy notice.

MANAGEMENT OF PERSONAL INFORMATION

We always take appropriate technical and organisational measures to ensure that your information is secure. We train our employees who handle personal information to respect the confidentiality of customer information and the privacy of individuals.

We would regard any breaches of your privacy very seriously and would impose appropriate penalties, up to and including dismissal where necessary and legal.

We have appointed a Data Security Information Officer to ensure that our management of personal information is in accordance with this privacy notice and the applicable legislation.

HOW WE STORE PERSONAL INFORMATION AND FOR HOW LONG

 We will never capture or store your personal information, except where it is captured in connection with your employment or your business organisation.

The safeguarding of the privacy of your information is important to us, whether you interact with us personally, by phone, by mail, over the internet or using any other electronic medium. We may hold personal information in a combination of secure computer storage facilities and paper-based files and other records.  We take steps to protect any personal information we hold from misuse, loss, unauthorised access, modification or disclosure.

When we consider that personal information is no longer needed, we will remove any details that would identify you and we would securely destroy any hard copy records.   However, we may need to maintain our records for a longer period. For example, we are subject to certain anti-money laundering laws or tax regulations, which may require us to retain:

• A copy of the documents we used to comply with our customer due diligence obligations
• Supporting evidence and records of transactions with you and your relationship with us for several years after our business relationship with you has ended

If we hold any personal information in the form of a recorded communication, by telephone, electronic, in person or otherwise, this information will be held in line with UK regulatory requirements and then deleted from our files.

.Where you have opted out of receiving marketing communications we will hold your details on our suppression list so that we know you do not want to receive these communications.

TRANSFERS OUTSIDE OF THE EUROPEAN ECONOMIC AREA

We would never transfer your personal information outside the European Economic Area without your permission.  Except, we may make transfers for data storage purposes to transferees in the US.  This would only occur where we would be able to rely on the EU-US Privacy Shield, or any applicable standard contractual clauses, binding corporate rules, or any other equivalent applicable arrangements that would be acceptable to ICO.

WHAT IS A COOKIE AND HOW WE USE COOKIES

 A cookie is a small piece of text stored on your computer or device when you visit a website or an app.  We use cookies on our websites or our apps to provide you with a more relevant and effective experience, including presenting web pages according to your needs or preferences.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

EMBEDDED CONTENT AND LINKS TO THIRD PARTY WEBSITES

 Our websites or our apps may have links to external third-party websites.  Please note, however, that third party websites are not covered by this privacy notice and those sites are not subject to our privacy standards and procedures.  We suggest you check the privacy practices and procedures of each third party before you use their websites.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

WHO WE ARE

This privacy notice applies to the processing activities of Excellence in Learning and the whole of Quantum Jobs.Com Limited.  Excellence in Learning is a trading division of Quantum Jobs.Com Limited.  Quantum Jobs.Com Limited is a company registered in England and Wales.  The registered company number is 03071950 and the registered address is The Firs, Cadsden Road, Princes Risborough HP27 0NB

IF YOU HAVE A COMPLAINT

If you have a concern about any aspect of our data privacy practices, you can make a complaint. This will be acted upon promptly. To make a complaint or if you have any questions about this privacy notice or want to exercise your rights, please contact us via one of the methods set below:

• Telephone on 01494 590446
• Email ExcellentData@excellence-in-learning.com

If you are not satisfied with our response to your complaint, you may lodge a complaint with the Information Commissioner’s Office (ICO) by calling their helpline on 0303 123 1113. Or you can find details about how to do this on the ICO website at https://ico.org.uk/concerns/

ACCESS POLICY

This policy will govern all dealings between us and you.  We and our licensors (as the case may be) will retain the intellectual property rights in all elements of our website, the course materials and any other communications from us to you.

With respect to any course materials or other information that we or any third-party service provider, may provide to you in connection with your use of our services, you agree that:

• We and any such provider are not responsible or liable if any such data or information is inaccurate or incomplete in any respect
• We and any such provider are not responsible or liable for any actions that you take or do not take based on such data or information
• Such data or information is proprietary to us and any such provider and you will not retransmit, redistribute, publish, disclose or display in whole or in part such data or information to third parties except as required by applicable law or as agreed by us
• You will use such data or information solely in compliance with the applicable national regulations and this policy
• We may at our absolute discretion remove your access to our services at any time
• No one other than a party to the client agreement for each course booking or other contracted product/service shall have any right to enforce any of its terms
• This policy and all our dealings with you are in all respects governed by, construed and interpreted in accordance with English law
• The courts of England and Wales will have exclusive jurisdiction to settle any legal action or proceedings arising out of or in connection with this policy, including any non-contractual disputes and claims
• Nothing in this document will prevent us from bringing proceedings against you, in this or any other jurisdiction.
• No part of this document may be reproduced in any form whatsoever without the previous written permission of Quantum Jobs.com Limited.